/* ==========================================================================
   mjkf.app — 官方客服投诉
   骨架：橙色编辑式 Hero + 居中升级脊柱（左右交替节点）+ 模板区
   ========================================================================== */

.page-guanfang { background: var(--paper); }

/* ---------- Hero ---------- */
.gf-hero {
  position: relative;
  padding: 68px 0 76px;
  background: var(--orange);
  color: var(--cream);
  border-bottom: 1px solid var(--ink);
  overflow: hidden;
}

.gf-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  background:
    linear-gradient(rgba(251, 248, 240, .06) 1px, transparent 1px) 0 0 / 100% 44px,
    linear-gradient(90deg, rgba(251, 248, 240, .05) 1px, transparent 1px) 0 0 / 44px 100%;
  pointer-events: none;
}

.gf-hero::after {
  content: "L1  L2  L3";
  position: absolute;
  right: 2%;
  bottom: -28px;
  font-family: var(--font-mono);
  font-size: 120px;
  font-weight: 600;
  letter-spacing: .06em;
  color: rgba(251, 248, 240, .07);
  pointer-events: none;
}

.gf-hero-grid {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: 1.05fr .95fr;
  gap: 60px;
  align-items: center;
}

.gf-kicker {
  display: inline-block;
  padding: 5px 12px;
  border: 1px solid rgba(251, 248, 240, .5);
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: .18em;
  color: rgba(251, 248, 240, .9);
}

.gf-hero h1 {
  margin-top: 20px;
  font-family: var(--font-serif);
  font-size: clamp(38px, 4.9vw, 56px);
  font-weight: 900;
  line-height: 1.18;
}

.gf-hero h1 span {
  display: block;
  margin-top: 5px;
  font-size: .52em;
  font-weight: 700;
  color: #ffe2cf;
}

.gf-lead {
  margin-top: 20px;
  max-width: 540px;
  font-size: 15.5px;
  line-height: 1.9;
  color: rgba(251, 248, 240, .82);
}

.gf-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-top: 28px;
}

.gf-hero .btn-primary {
  background: var(--green);
  border-color: var(--cream);
  color: var(--cream);
  box-shadow: 4px 4px 0 rgba(23, 33, 28, .3);
}

.gf-hero .btn-room {
  background: var(--cream);
  border-color: var(--ink);
}

.gf-hero-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 26px;
  margin-top: 26px;
  padding-top: 16px;
  border-top: 1px dashed rgba(251, 248, 240, .4);
  font-family: var(--font-mono);
  font-size: 10.5px;
  color: rgba(251, 248, 240, .7);
}

.gf-hero-meta b { color: var(--cream); font-weight: 600; }

.gf-hero-figure { margin: 0; }

.gf-hero-figure img {
  width: 100%;
  aspect-ratio: 45 / 38;
  object-fit: cover;
  border: 1px solid var(--ink);
  background: var(--paper-2);
  box-shadow: 14px 14px 0 rgba(23, 33, 28, .18);
}

.gf-hero-figure figcaption {
  margin-top: 16px;
  font-family: var(--font-mono);
  font-size: 9.5px;
  letter-spacing: .16em;
  color: rgba(251, 248, 240, .7);
  text-align: right;
}

/* ---------- 通用 ---------- */
.gf-sec-head { margin-bottom: 34px; }
.gf-sec-head-center { text-align: center; }
.gf-sec-head-center .section-lead { margin-inline: auto; }

/* ---------- 分级 ---------- */
.gf-levels { padding: 82px 0; }

.gf-level-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0;
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-s);
}

.gf-level-grid article {
  padding: 30px 26px;
  border-right: 1px solid var(--line);
}

.gf-level-grid article:last-child { border-right: 0; }

.gf-level-no {
  display: block;
  font-family: var(--font-mono);
  font-size: 34px;
  font-weight: 600;
  line-height: 1;
  color: var(--orange);
}

.gf-level-grid h3 {
  margin-top: 14px;
  font-family: var(--font-serif);
  font-size: 21px;
  font-weight: 700;
}

.gf-level-grid p { margin-top: 7px; font-size: 13px; color: var(--muted); }

.gf-level-grid em {
  display: inline-block;
  margin-top: 16px;
  padding: 3px 10px;
  border: 1px solid var(--line-strong);
  font-family: var(--font-mono);
  font-style: normal;
  font-size: 10px;
  color: var(--ink-2);
}

/* ---------- 脊柱时间线 ---------- */
.gf-spine {
  padding: 82px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.gf-timeline {
  position: relative;
  max-width: 900px;
  margin-inline: auto;
  padding: 10px 0;
}

.gf-timeline::before {
  content: "";
  position: absolute;
  left: 50%;
  top: 0;
  bottom: 0;
  width: 2px;
  transform: translateX(-50%);
  background: var(--line-strong);
}

.gf-timeline li {
  display: grid;
  grid-template-columns: 1fr 76px 1fr;
  align-items: center;
  margin-bottom: 22px;
}

.gf-timeline li:last-child { margin-bottom: 0; }

.gf-node {
  grid-column: 2;
  grid-row: 1;
  position: relative;
  z-index: 1;
  justify-self: center;
}

.gf-node span {
  display: grid;
  place-items: center;
  width: 52px;
  height: 52px;
  border: 1px solid var(--ink);
  border-radius: 50%;
  background: var(--cream);
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--orange);
  box-shadow: 3px 3px 0 var(--orange);
}

.gf-card {
  grid-column: 1;
  grid-row: 1;
  padding: 22px 24px;
  border: 1px solid var(--line-strong);
  background: var(--cream);
  text-align: right;
}

.gf-timeline li:nth-child(even) .gf-card {
  grid-column: 3;
  text-align: left;
}

.gf-card h3 {
  font-family: var(--font-serif);
  font-size: 18px;
  font-weight: 700;
}

.gf-card p { margin-top: 6px; font-size: 12.5px; color: var(--muted); }

/* ---------- 触发 ---------- */
.gf-trigger { padding: 82px 0; }

.gf-trigger-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 18px;
}

.gf-trigger-grid article {
  padding: 26px 24px;
  border: 1px solid var(--line-strong);
  border-top: 4px solid var(--orange);
  background: var(--cream);
}

.gf-trigger-grid span {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--orange);
}

.gf-trigger-grid h3 {
  margin-top: 8px;
  font-family: var(--font-serif);
  font-size: 19px;
  font-weight: 700;
}

.gf-trigger-grid p { margin-top: 6px; font-size: 12.5px; color: var(--muted); }

/* ---------- 话术 ---------- */
.gf-script {
  padding: 82px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.gf-script-grid {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 54px;
  align-items: center;
}

.gf-quote {
  position: relative;
  padding: 30px 32px;
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-s);
}

.gf-quote::before {
  content: "“";
  position: absolute;
  top: -18px;
  left: 18px;
  font-family: var(--font-serif);
  font-size: 72px;
  line-height: 1;
  color: var(--orange);
}

.gf-quote p {
  padding: 4px 0;
  font-size: 13.5px;
  color: var(--ink-2);
  border-bottom: 1px dashed var(--line);
}

.gf-quote p:last-child { border-bottom: 0; }

/* ---------- 证据 ---------- */
.gf-evidence { padding: 82px 0; }

.gf-evidence-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1px;
  background: var(--line-strong);
  border: 1px solid var(--line-strong);
}

.gf-evidence-grid li {
  display: flex;
  gap: 14px;
  padding: 22px 20px;
  background: var(--cream);
}

.gf-evidence-grid b {
  flex: none;
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--orange);
  padding-top: 2px;
}

.gf-evidence-grid strong { font-size: 14px; }
.gf-evidence-grid p { margin-top: 3px; font-size: 12px; color: var(--muted); }

/* ---------- 时限 ---------- */
.gf-sla {
  padding: 82px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.gf-sla-grid {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 54px;
  align-items: center;
}

.gf-sla-table { border: 1px solid var(--ink); background: var(--cream); }

.gf-sla-row {
  display: grid;
  grid-template-columns: 1.4fr .8fr .9fr;
  gap: 12px;
  padding: 14px 20px;
  border-top: 1px solid var(--line);
  font-size: 13.5px;
}

.gf-sla-row:first-child { border-top: 0; }

.gf-sla-head {
  background: var(--ink);
  color: var(--cream);
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: .1em;
}

.gf-sla-row span { color: var(--ink-2); }
.gf-sla-row b { font-family: var(--font-mono); font-size: 12.5px; color: var(--green); }
.gf-sla-row em { font-family: var(--font-mono); font-style: normal; font-size: 12px; color: var(--muted); }
.gf-sla-row.is-hot { background: var(--orange-soft); }
.gf-sla-row.is-hot b { color: var(--red); }

/* ---------- 结论 ---------- */
.gf-outcome { padding: 82px 0; }

.gf-outcome-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
}

.gf-outcome-grid article {
  padding: 24px 20px;
  border: 1px solid var(--line-strong);
  background: var(--cream);
}

.gf-outcome-grid b {
  display: inline-block;
  padding: 2px 10px;
  background: var(--green);
  color: var(--cream);
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 500;
}

.gf-outcome-grid p { margin-top: 10px; font-size: 12.5px; color: var(--muted); }

/* ---------- 不受理 ---------- */
.gf-reject { padding: 0 0 82px; }

.gf-reject-box {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 40px;
  padding: 34px 36px;
  border: 1px solid var(--ink);
  background: var(--orange-soft);
}

.gf-reject-box .section-label { color: var(--red); }
.gf-reject-box .section-label::before { background: var(--red); }
.gf-reject-box .section-title { font-size: clamp(22px, 2.8vw, 30px); }

.gf-reject-box ul {
  display: grid;
  gap: 1px;
  background: rgba(23, 33, 28, .16);
  border: 1px solid rgba(23, 33, 28, .16);
}

.gf-reject-box li {
  padding: 12px 16px;
  background: var(--cream);
  font-size: 12.5px;
  color: var(--ink-2);
  position: relative;
  padding-left: 34px;
}

.gf-reject-box li::before {
  content: "×";
  position: absolute;
  left: 14px;
  color: var(--red);
  font-family: var(--font-mono);
  font-size: 13px;
}

/* ---------- 模板 ---------- */
.gf-letter { padding: 0 0 82px; }

.gf-letter-box {
  overflow-x: auto;
  margin: 0;
  padding: 28px 30px;
  border: 1px solid var(--ink);
  background: var(--ink);
  color: rgba(251, 248, 240, .82);
  font-family: var(--font-mono);
  font-size: 12.5px;
  line-height: 1.9;
  box-shadow: var(--shadow-m);
}

.gf-letter-box code { font-family: inherit; }

/* ---------- 渠道 ---------- */
.gf-channels { padding: 0 0 82px; }

.gf-channel-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 18px;
}

.gf-channel-grid a {
  display: flex;
  flex-direction: column;
  padding: 24px 22px;
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-s);
  transition: transform .18s ease, box-shadow .18s ease;
}

.gf-channel-grid a:hover { transform: translate(-2px, -2px); box-shadow: 5px 5px 0 rgba(23, 33, 28, .16); }

.gf-channel-grid span {
  align-self: flex-start;
  padding: 1px 8px;
  background: var(--orange);
  color: var(--cream);
  font-family: var(--font-mono);
  font-size: 9.5px;
  letter-spacing: .08em;
}

.gf-channel-grid h3 {
  margin-top: 12px;
  font-family: var(--font-serif);
  font-size: 19px;
  font-weight: 700;
}

.gf-channel-grid p { margin-top: 6px; font-size: 12.5px; color: var(--muted); flex: 1; }

.gf-channel-grid b {
  margin-top: 16px;
  padding-top: 12px;
  border-top: 1px dashed var(--line);
  font-family: var(--font-mono);
  font-size: 10.5px;
  font-weight: 500;
  color: var(--green);
}

/* ---------- 相关 ---------- */
.gf-related { padding: 0 0 76px; }

.gf-related .related-links { margin-top: 22px; }

/* ---------- FAQ ---------- */
.gf-faq {
  padding: 80px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.gf-faq-grid {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 60px;
  align-items: start;
}

.gf-faq-tg {
  display: inline-block;
  margin-top: 22px;
  padding: 10px 18px;
  border: 1px solid var(--ink);
  background: var(--cream);
  font-family: var(--font-mono);
  font-size: 12.5px;
  box-shadow: 2px 2px 0 var(--ink);
}

.gf-faq-tg:hover { background: var(--orange-soft); }

/* ---------- CTA ---------- */
.gf-cta { padding: 84px 0 0; }

/* ---------- 响应式 ---------- */
@media (max-width: 1040px) {
  .gf-hero-grid { grid-template-columns: 1fr; gap: 46px; }
  .gf-hero-figure { max-width: 540px; }
  .gf-script-grid,
  .gf-sla-grid,
  .gf-faq-grid { grid-template-columns: 1fr; gap: 36px; }
  .gf-reject-box { grid-template-columns: 1fr; gap: 24px; }
  .gf-outcome-grid { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 820px) {
  .gf-level-grid { grid-template-columns: 1fr; }
  .gf-level-grid article { border-right: 0; border-bottom: 1px solid var(--line); }
  .gf-level-grid article:last-child { border-bottom: 0; }
  .gf-trigger-grid { grid-template-columns: 1fr; }
  .gf-evidence-grid { grid-template-columns: 1fr 1fr; }
  .gf-channel-grid { grid-template-columns: 1fr; }
}

@media (max-width: 640px) {
  .gf-hero { padding: 44px 0 54px; }
  .gf-hero::after { font-size: 58px; bottom: -10px; }
  .gf-actions .btn { width: 100%; }

  .gf-timeline::before { left: 22px; }
  .gf-timeline li { grid-template-columns: 52px 1fr; gap: 18px; }
  .gf-node { grid-column: 1; justify-self: start; }
  .gf-node span { width: 44px; height: 44px; }
  .gf-card,
  .gf-timeline li:nth-child(even) .gf-card {
    grid-column: 2;
    text-align: left;
    padding: 18px;
  }

  .gf-evidence-grid { grid-template-columns: 1fr; }
  .gf-outcome-grid { grid-template-columns: 1fr; }
  .gf-reject-box { padding: 26px 20px; }
  .gf-letter-box { padding: 20px 16px; font-size: 11px; }
}